Orders placed after 8am will ship next business day.

FINAL SALE items: Markdown items and promotional giveaway items are not eligible for return or exchange and are final sale.

Eligible items must be returned within 30 days of original purchase.

Return/Exchange: If you're interested in an exchange, please return the original purchase and place a new order.

We do not provide pre-paid shipping labels for returns, so please return using the carrier of your choice.

Be sure to include:

  • Order number
  • First and last name
  • Email address
  • Daytime phone number

Please ship the item(s) to our merch team at:

Gruene Hall Merch Booth
c/o Cotton Eyed Joe’s
1608 Hunter Road
New Braunfels, TX 78130

All refunds are issued to the original form of payment. Please allow 5-7 business for processing.